Have you tried calling/email Air Asia support?

September 29th, 2008 | by jys |

I really hate calling support line, credit card, telekom, bank, it’s all the same. You have to wait for a long long time, wasting your money and if you are lucky, someone answered your call, else you will be disconnected automatically after holding for a long time. Then you have to start calling all over again…

Among all the support line, I think the worst is the Air Asia support. They don’t answer to emails, they don’t answer to phone calls, I wonder did anybody successfully called the Air Asia support line and actually got people answered their call? FL had been calling the Air Asia since 2 weeks ago, but till now, nobody answered his call!! The phone is either engage or he hold until the call got disconnected by itself. I tried to send an email to Air Asia two weeks ago (since nobody answer the call I decided to try the email) but till now also no reply. They don’t reply emails, they don’t answer calls, do they really have support at all?

Not only FL, I got a few friends also said they never successfully called Air Asia before cos nobody picked up their calls!! Have you tried calling Air Asia, did anybody answer your call? If yes,can give me the number or not?

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  1. 4 Responses to “Have you tried calling/email Air Asia support?”

  2. By Joanne C on Sep 29, 2008 | Reply

    Hi, yeah.. i heard a lots of stories whereby having difficulties to get through AA support line.. i have few frenz call this number.. 03-86604388… even hard but still manage can talk to the support person.. but r’ber take down their full name.. coz u might disconnect or they will passing around.. or ask u to call back tomolo.. sth like that… FULL NAME of the person in charge is better… cheers

    Jys:
    if get full name next time nobody answer also cannot do anything ler. hehe.. they should really make an effort to fix their support lar..

  3. By Yossi on Sep 29, 2008 | Reply

    yea.. about one year ago, i called this number -> 0387754000, and managed to talked to the staff to changed my itinerary. I called during evening time :)

    Jys:
    We’ve tried to call during morning, afternoon, evening, midnite and nobody answer also.. Thanks for the number, definitely will try it!!

  4. By Suwei on Sep 30, 2008 | Reply

    I’d tried million times also when i need for air asia for assistance last time. After trying non stop a fes days, finally i can get it, but the answer they given was not whai i want.

    Jys:
    then you consider lucky, we’ve been trying for almost 2 weeks already!! still nobody answer the phone!!

  5. By khengsiong on Oct 3, 2008 | Reply

    What do you expect from a budget airlines? Air Asia can hire more agents to answer your call, but that means the airlines will need to spend more on wages. The cost will be transferred to you! So instead of paying RM49 for a flight to Bali, you will need to pay, say RM52.

    That said, Air Asia has been expanding really fast. Every month a two there are new routes added. The latest one is from JB to Bali. Apparently Tony Fernandes has enough money to buy new aircrafts and hire new more pilots and stewardess. I only hope that the airlines expands more slowly and give us better service. (That’s a dream, unless we see competition.)

    Jys:
    hmm, i understand that they wanna save costs, but at least online support lar. email won’t costs a lot right?

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