24/7 support? Then why you said you’re closed for holidays???!!!
November 29th, 2008 | by jys |When i look for web hosting company, besides looking at the size, bandwidth and etc, I will also make sure they have this 24/7 support (especially if the web host company is overseas one). When i registered with my current web hosting, they did mention that they have 24/7 support, got live chat support, email support, phone support and etc. So happily I signed up with them…
Then here comes the nightmare! Few days ago, one of our client complaint email got problem.. they can’t sent more than 50 emails within an hour. I’m not sure why the web host want to limit this so i went to their website and hope to chat with the live support but guess what? I was so shocked to see they’re CLOSED for holidays!! FL even tried to call them (to US!!!) and what he get was ‘We’re closed for holidays!’!!
What do they mean by 24/7? 24/7 means no matter weekdays, weekend, day or night, public holiday or not you have to OPEN for SUPPORT!! Yesterday they were on holidays, today still holiday, I wonder when they finished their holiday and start working again! Argggggg….
Tags: Complaints, Web Hosting
4 Responses to “24/7 support? Then why you said you’re closed for holidays???!!!”
By LogicYuan on Nov 29, 2008 | Reply
normal la…
marketing people can tell you anything just to get you…
Jys:
before you pay, everything also can, after you pay.. everything is ur own business, they don’t listen, and they don’t care!
By Sean on Nov 30, 2008 | Reply
Like that one lar, they always give empty promise. I don’t like my current hosting as well!
Jys:
exactly! very angry with them!!
By TA on May 7, 2009 | Reply
Phew! So did U manage to reach support finally? How did U resolve the issue for yr client? Hope they are happy again!
Jys:
I only get to reach them at the end of the day. ~sigh.. my client? of cos they unhappy lar.. what to do..
By warboy on Jul 28, 2009 | Reply
What your job actually? O.o
Jys:
this is just some part time work… :p