Jys ~ Blah Blah Blah

Arggggg!! Don’t push around your responsibilities!!

Last Thursday, I went over to Maybank to collect a new credit card. You must be wondering, gov charging RM 50 per card, everyone is trying to terminate credit card and why I go apply a new one? Well, I did not apply for a new card, the card is to replace my existing card, they upgraded my card.

Anyway, I went over to collect the new card, so when I asked them, will my existing card terminated automatically? They staff said, no, I can still used it. Apparently, they did not upgrade my card as I thought but they are actually issuing me another card!! I already signed “received” for the new card, so I thought maybe I just cancel off my existing card and keep the new one, since the new card offered a higher limit.

So i told the staff that I wanted to terminate my credit card, and asked they to transfer my existing installments/easy payments to the new card. The staff at the branch said I need to call credit card center to do that, they can’t do anything about it. When I got back to office from the branch, I called and guess what the credit card center ppl said to me? They said I need to do it over at the branch, they can’t do anything about it. Both parties also can’t do anything about it?

Of cos I told him the whole story, told him that the branch ppl said must call credit card center, but credit card center ppl said definitely must do it over the branch. FINE!! So just now during lunch, I went over to the branch again. I told them I wanted to terminate my credit card and asked them to transfer my installments to the new card. And guess what? They told me to call the credit card center again!

I am really pissed this time! I told her, “you asked me to call credit card center, credit card center ask me to go branch, so who is the person that is responsible for this”? She insisted that the credit card center is responsible for this and they cannot do anything about it.

I yet to call the credit card center but IF they tell me I need to go to the branch.. I think I will write a complaint letter to Maybank to complaint both parties!! Seems like no ppl is handling the credit card termination in Maybank? Or is this a new tactic they used to stop ppl from terminating their credit card?

Tags: branch, complaint, Credit Card, Maybank