Jys ~ Blah Blah Blah » Web Hosting http://jy-s.com The Place where I talk about Everything. Tue, 15 May 2012 07:56:20 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 24/7 support? Then why you said you’re closed for holidays???!!! http://jy-s.com/2008/11/29/247-support-then-why-you-said-youre-closed-for-holidays/ http://jy-s.com/2008/11/29/247-support-then-why-you-said-youre-closed-for-holidays/#comments Fri, 28 Nov 2008 18:34:28 +0000 jys http://jy-s.com/?p=602 When i look for web hosting company, besides looking at the size, bandwidth and etc, I will also make sure they have this 24/7 support (especially if the web host company is overseas one). When i registered with my current web hosting, they did mention that they have 24/7 support, got live chat support, email support, phone support and etc. So happily I signed up with them…

Then here comes the nightmare! Few days ago, one of our client complaint email got problem.. they can’t sent more than 50 emails within an hour. I’m not sure why the web host want to limit this so i went to their website and hope to chat with the live support but guess what? I was so shocked to see they’re CLOSED for holidays!! FL even tried to call them (to US!!!) and what he get was ‘We’re closed for holidays!’!!

What do they mean by 24/7? 24/7 means no matter weekdays, weekend, day or night, public holiday or not you have to OPEN for SUPPORT!! Yesterday they were on holidays, today still holiday, I wonder when they finished their holiday and start working again! Argggggg….

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